Health Window Contact Center Outsourcing
Since 2001 Health Window has rendered call center services to the healthcare industry,
specifically Pharmaceutical companies and Pharmacies.
Health Window's track record
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19 Years contact center experience
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Experience in RSA, Czech Republic and Kingdom of Saudi Arabia
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Services in 1300+ pharmacies across South Africa and Middle East
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Up to 1 million electronic customer interactions per month
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100,000+ Phone calls per month in South Africa and Saudi Arabia
INTERNATIONAL AWARDS
OUR METHODOLOGY
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Project plan
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Project scope
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Program goals
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Reporting and breakout processes
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Support content and process
Health Window has implemented a project methodology based on industry best practice and previous experience in project management. Every customer is seen as a project. Our project follows the following steps to ensure success:
IN-HOUSE DEVELOPMENT TEAM
Custom Software
Full customisation of your software and reporting to fit your needs. We involve you, the expert on your business, in the planning and creation of custom software and reporting.This ensures that no stone is un turned when it comes to delivering the best experience for you and your customers.
Standard Reporting
Standard software and reporting. This allows you some input and minor changes to our standard software to ensure
excellent service delivery.
WHY
WHY
INBOUND AND OUTBOUND
Lower cost
Scale or improve your customer support
Easily handle overflow volume
Focus on your core business instead of your contact centre
Eliminate staffing and HR issues
Lack of capital and/or infrastructure
Frustrated with your internal contact center
Outsource parts of your center
Outbound services
Lead Generation
Sales
Appointment Setting
Surveys
Market Research
Collections
Fundraising
Marketing
Support
New Customer Acquisition Technical support
Help Desk
Disaster Recovery
and more...
inbound services
Inbound Customer Support:
Provide order status help, handle ordering problems, enrollment, reservations, and more.
24/7 or Overflow Contact Center:
Choose an contact center agency to provide 100% of your inbound contact center needs or handle calls after hours, overflow or during peak seasons.
Order Processing:
Outsource your catalog orders and literature fulfillment, and leave every caller with a positive impression of your company.
Marketing Support:
Conduct market research, clean up, and qualify marketing lists, generate leads, retain customers, and much more.
New Customer Acquisition:
Hire the right company for Inbound sales, up-selling, appointment setting and lead qualification to instantly transfer hot leads to sales.
Technical Support:
Hire a 24/7 call center with the experience, training, and knowledge to act as your Tech Support Team.
Helpdesk:
Troubleshoot and solve internal technical issues.
Bilingual Agents:
Serve your customers in all 11 South African languages Disaster Recovery