Contact center outsourcing

Health Window Contact Center Outsourcing

Since 2001 Health Window has rendered call center services to the healthcare industry,

specifically Pharmaceutical companies and Pharmacies.

Health Window's track record

19 Years contact center experience
Experience in RSA, Czech Republic and Kingdom of Saudi Arabia
Services in 1300+ pharmacies across South Africa and Middle East
Up to 1 million electronic customer interactions per month
100,000+ Phone calls per month in South Africa and Saudi Arabia

INTERNATIONAL AWARDS

OUR METHODOLOGY

Project plan
Project scope
Program goals
Reporting and breakout processes
Support content and process

Health Window has implemented a project methodology based on industry best practice and previous experience in project management. Every customer is seen as a project. Our project follows the following steps to ensure success:

IN-HOUSE DEVELOPMENT TEAM

Custom Software

Full customisation of your software and reporting to fit your needs. We involve you, the expert on your business, in the planning and creation of custom software and reporting.This ensures that no stone is un turned when it comes to delivering the best experience for you and your customers.

Standard Reporting

Standard software and reporting. This allows you some input and minor changes to our standard software to ensure

excellent service delivery.

WHY

INBOUND AND OUTBOUND

Lower cost

Scale or improve your customer support

Easily handle overflow volume

Focus on your core business instead of your contact centre

Eliminate staffing and HR issues

Lack of capital and/or infrastructure

Frustrated with your internal contact center

Outsource parts of your center

Outbound services

Lead Generation

Sales

Appointment Setting

Surveys

Market Research

Collections

Fundraising

Marketing

Support

New Customer Acquisition Technical support

Help Desk

Disaster Recovery

and more...

inbound services

Inbound Customer Support:

Provide order status help, handle ordering problems, enrollment, reservations, and more.

24/7 or Overflow Contact Center:

Choose an contact center agency to provide 100% of your inbound contact center needs or handle calls after hours, overflow or during peak seasons.

Order Processing:

Outsource your catalog orders and literature fulfillment, and leave every caller with a positive impression of your company.

Marketing Support:

Conduct market research, clean up, and qualify marketing lists, generate leads, retain customers, and much more.

New Customer Acquisition:

Hire the right company for Inbound sales, up-selling, appointment setting and lead qualification to instantly transfer hot leads to sales.

Technical Support:

Hire a 24/7 call center with the experience, training, and knowledge to act as your Tech Support Team.

Helpdesk:

Troubleshoot and solve internal technical issues.

Bilingual Agents:

Serve your customers in all 11 South African languages Disaster Recovery